frequently asked questions & answers
If you are using your own balloons we cannot answer this question, if you are using our balloons: we supply 28cm helium grade quality latex balloons that are 100% biodegradable, they will float for around 12 hours when filled with helium. If you under inflate the balloons they will float for less time. It is possible to purchase Ultra hi float® and add this into the balloon to increase the float time to more than 48 hours, you can ask us how this can be done if you need balloons to flaot that long. Always inflate your balloons just before you need them, DO NOT inflate the balloons the day before or the morning of the party if your party starts in the evening.
Hiring a helium cylinder is similar to hiring any item, whether you rent a car, rent a marquee, rent a room, rent a keg. If you do not use all of the helium in the tank there is no refund applicable, similarly if you do not drink all of the beer from a Keg, you still pay for the Keg.
You must inflate your balloons as close to your function start time as possible. Some balloons will last longer than 10 to 12 hours when helium filled, such as foil balloons and Bubble® balloons but latex ( rubber ) balloons only float for 12 hours and hence you want to fill them with helium and hour or 2 before your party or function begins. There is a product called Ultra Hi Float® which is a gel that you squirt inside the balloon before inflation, that coats the inside of the balloon and stops the helium from permeating the skin of the latex, in other words, escaping. Using this product your latex balloons can float for more than 48 hours, ask us for more information, if this is required.
Our normal rental period for helium cylinders is up to 7 days. Most people only require the helium for a day or a weekend, in some cases where you have a trade show or convention or similar, you may require to keep the cylinder longer, just check with us to make sure that is ok. If you are wanting to keep a cylinder on a permanent basis, for example maybe you want to do balloons in your store, then discuss with us first a long term hire option.
Yes we do helium fill balloons and you can either pick them up, or we can deliver them in Brisbane or the Gold Coast and surrounding areas. Click on Helium Balloons in the top menu for more information or call or email us and we will be happy to help.
Helium is an inert gas, which means it will not cause a fire, spread a fire, in fact it will remove the oxygen from a fire. The danger of helium is if a person breathes it from the cylinder or from a helium filled balloon as our bodies cannot absorb helium like it does oxygen, you should never breathe in helium from either the cylinder or a balloon that is helium filled. For more information click here.
We deliver all over Brisbane and the Gold Coast, out to Samford Valley and West to Ipswich and Ripley. We cover a huge delivery area in Brisbane and the South East.
No, we do not inflate balloons you have purchased elsewhere, that is what you can hire a helium cylinder to do. the reasons we do not inflate anyone elses balloons are many and some are detailed here. 1. The quality of balloons bought online are often terrible and we cannot be responsible for inflating inferior quality balloons. 2. It is impossible to cost how much helium each balloon will take as well as the time, so it’s not something that is easy to price, foil balloons can be different shapes and sizes and take different amounts of helium. 3. If you have purchased the balloons elsewhere it is absolutely best that you then inflate them.
YES – We do sell helium tanks if you are wanting to keep a tank on a permanent basis, owning your own helium tank is a great idea as it can save you hundreds of dollars a year on tank rental. To find out more, visit our vip website by clicking here
YES – All orders must be placed on the website, you must agree to the terms and conditions, especially when hiring a helium cylinder. You cannot just turn up and collect a helium cylinder. If you have any questions you can call on 0422 465 440.